Cornerstones of Care: Building Relationships

Course description

The effective delivery of a complicated medical intervention, such as a dialysis treatment requires each clinician be skilled in multiple areas.  Whereas most companies provide training regarding the clinical aspects of the initiation, monitoring, and discontinuation of a dialysis treatment, little attention is paid to other important issues associated with effective care. The relationship that providers have with their patients is very important. Higher quality patient/provider relationships are associated with better clinical outcomes across all medical settings. 

Learning objectives: 

1. Participants will be able to identify and describe the four critical components of an effective Patient/Provider relationship
2. Participants will be able to describe the theory associated with Patient-Centered Care and describe how this approach improves the relationship between patients and providers.
3. Participants will be able to describe and utilize three approaches to improving communication with patients.

Course Length: 
45 minutes, not including evaluation and posttest
Credits & accreditation
  • 0.70 NANT
  • 1.00 National Association of Social Workers (NASW)
  • 1.00 Attendance
Faculty & disclosure

Mark Meier, MSW, LICSW

Additional information
Required hardware / software: 

You will need Adobe Flash Player (version 8 or later) installed to complete the modules.  Check now to determine if the correct version of Adobe Flash Player is installed on your computer. If you do not have Adobe Flash Player installed on your computer, you will need to download and install it. This will only take a few minutes and the software for this player is free.

Course summary
Available credit: 
  • 0.70 NANT
  • 1.00 National Association of Social Workers (NASW)
  • 1.00 Attendance
Course opens: 
Course expires: 
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